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Features Text alerts

Order updates, right to their phone.

Text customers when their order ships, when tracking is added or when its status changes. You write the messages once; the store sends them as the order moves. Right inside your WordPress store.

A cloud service for PRO and Premium · a low monthly add-on, no texting account of your own
Text sentOrder 1052 is on its way
Text alerts for WordPress ecommerce

“Where’s my order?” is a question you can answer first.

Customers who know where their order is don’t email to ask, and they come back.

The problem

Customers left guessing

With WP EasyCart

Customers kept in the loop

Write it once

Your words, sent at the right moment.

Pick a trigger, write a short message and the store sends it every time that change is saved. Add the order number, carrier, tracking number, pickup time or address in curly brackets and each text fills them in. Send on every status change, or only on the one you choose, such as Shipped or Ready for Pickup.

Shoppers opt in

Texts only for customers who ask.

After checkout, the order confirmation page offers an Order Updates box. The shopper picks their country, types their mobile number and presses Get Shipping Updates by Text. You can add a number on the order screen too. Every sign-up gets your welcome text.

See what went out

Every text, logged on the order.

Each order lists its subscribed numbers and every text sent, marked accepted, delivered or failed with the reason. Store Status shows how many texts you’ve sent this month against your plan, and when the count resets.

Free, PRO and Premium

What each edition includes.

Start with the free WordPress shopping cart plugin and add what your store needs.

PRO adds

Add text messaging

Premium adds

Same service, every extension

Questions

Text alerts questions

More in the docs.

Can WP EasyCart send text messages to customers?

Yes, with the Text Messaging cloud service on a PRO or Premium license. You write a message for each change you want customers told about, such as a status change or a new tracking number, and the store sends it.

Do I need a Twilio or other texting account?

No. Texts go out through WP EasyCart’s own cloud service, so there are no texting accounts or API keys to set up. Buy the service, connect it to your store from wpeasycart.com/my-account and write your messages.

How much does text messaging cost?

It’s a low monthly add-on, sized by how many texts you send each month. Plans start at 150 texts a month, and you can increase your quota from your account.

Do customers have to opt in?

Yes. Shoppers subscribe on the order confirmation page, for that one order, and you can add a number on the order screen after asking the customer.

What happens when I reach my monthly limit?

Texts stop until the count resets and the order history marks each one as not sent. Store Status shows your usage and the reset day.

Can I text customers when a pickup order is ready?

Yes. Set a message on the order status update trigger for your pickup status, and add the pickup date and time to the text.

Keep them posted

Fewer “where’s my order?” emails.

Get PRO or Premium, add the Text Messaging service, and every order update can reach your customer’s phone.

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Ready for pickupText sent at 4:05 pm