WP EasyCart Professional Support & Upgrades
Already purchased EasyCart and your 12 months of support & upgrades are running out?
We offer an easy way to access our support system with a low cost yearly service. Now you can get quick ticket support access when your initial period of support has ended. EasyCart support tries to answer all tickets within 24 hours, but we usually hit them in under 12 hours. If you need help and wish to have a specialist attend to your needs, simply stay current with your support credits and you will be good to go.
What else is included in Professional Support & Upgrades?
This purchase will extend your automatic upgrades for your Professional Edition EasyCart. It is critical to stay up to date for security patches and compatibility changes that are made through WordPress and EasyCart.
Is this a subscription?
No, we do not automatically renew each year. Rather we will contact you each year in advance if you would like to renew and stay current. It is critical to stay up to date for security patches and compatibility changes that are made through WordPress and EasyCart.
Because we do not renew your support, you can choose to not renew at any time and simply let your support & upgrades expire. You keep your EasyCart license for life, but online support & upgrades is entirely up to you to retain or let expire.
What if my support & upgrades expired, can I get help?
Not through support tickets and our quick staff. You can always use our self help methods of support online for FREE. But please note that it is critical to stay current on upgrades with security and compatability upgrades. We recommend you do not use EasyCart if you do not have active upgrades on the site.
You can always get help through our community forums, online documentation, or video library to help problem solve your way through any technical trouble you may encounter. IF you need to talk to a specialist about support though, you must have active support purchased.