WP EasyCart stands behind our product 100% and is dedicated to providing the best possible shopping cart solution we can. We strive hard to provide the best technical support available and when we find an issue, as with any software, we work hard to resolve the issue. We also offer a 14 day trial period with no strings attached. After you purchase, we offer a 14 day refund at our discretion.
A couple of basic rules:
1. We work hard at supporting and ensuring our software works. If there is a technical issue, you must allow us to help resolve that issue in a timely manner before a refund will be granted. Many times a conflicting plugin or theme can appear to cause our product to not work, so give us a chance to fix a technical issue before requesting a refund.
2. “You have gone a different direction” or “The software is not easy to use” is not a reason to request a refund. Your business model changes or technical expertise is not a reason we will grant a refund.
3. We offer a 14 day refund, after that time period, we do not refund monies. We will certainly help support you and the software, but we now make no exceptions to this rule.
4. The 14 day period is from the start of your original purchase. What we mean by this is purchasing the software, getting a refund, and purchasing again does not allow the refund period to start over. This rule only applies to this situation and will be applied in cases where we feel the refund offer is being abused in this way.
5. The 14 day refund does not apply to product upgrade & support purchases or services. It is not ok to purchase upgrade support, then once you have the latest software, refund… just good common sense.
We encourage you to utilize our FREE edition to ensure the software will work for your needs and that you have the technical skills needed to run an online e-commerce website.
WP EasyCart offers a free version through WordPress.org and is offered AS IS. If you choose to take advantage of the payment providers PayPal, Square, or Stripe you do so with the understanding that 2% additional fees apply to all payments collected. For a merchant, this provides an easy way to use our software without paying for a license, while collecting payments using a top end payment provider. Fees are collected by the payment provider alongside their 2.9% fees (not guaranteed, payment providers may change this at any time). These fees are taken out of payment prior to sending the total net value to your bank, all of which is handled by the payment provider, not WP EasyCart.
A couple of basic rules:
1. We work hard to provide a free plugin to WordPress users and 2% fees help cover our hosting costs, development, and other fees associated with the plugin.
2. In cases where you let your license expire, you will be automatically reverted to the free version and therefore responsible for fees.
3. We do not offer refunds for fees, it is up to you to keep your license up to date.
4. Fees allow for what is essentially a low volume plan, $20 of every $1,000 sold goes to fees for WP EasyCart, this allows you to sell 50x the cost of a PRO license of merchandise in a year, before fees become greater than purchasing the WP EasyCart PRO license (Less than $6/month!!).
5. Refunds to your customers through Stripe, Square, and PayPal do not always refund fees, this is up to the payment provider and how they choose to handle fees and may change at anytime.
1 ACCEPTANCE OF TERMS
1.1 Your access to and use of Level Four Development, llc (“the Storefront Software System”) and any Services referred to in Clause 2, is subject exclusively to these Terms and Conditions. You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website/Services you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.
1.2 We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.
2 THE SERVICES
The Website may provide communication tools such as email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities (“the Services”) designed to enable you to communicate with others. Unless stated otherwise the Services are for your personal and non-commercial use only.
3 CHILD SUPERVISION
We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United States. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the Services you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. The information is used solely for notifying you of changes or updates to the Website/Services and of new information that pertains to our business.
Information collected by our company include:
- Usernames & Encrypted passwords are saved with users who opt to save their account information on your website during checkout and account creations.
- Email addresses are saved with all user orders and accounts as well as licensing data for software.
- Billing addresses are required on all orders placed for payment tax, and contact purposes.
- Shipping addresses are optional depending on company and product setup and used in a variety of shipping and tax calculation processes.
- Order history and order data saved per user can contain personal information including product, option and other cost associated data.
- IP information is saved on order processing to help payment processors develop and implement fraud protection processes.
- Cookies and session data is often stored and used for ecommerce tracking, and can include a personally identifiable signature to tie a user to their shopping cart, account, and purchasing history.
- In some payment processing, the last 4 digits of a credit card and also the expiration date are saved and used in order management for authentication and verification of terminal orders.
- EasyCart implements several tracking code systems such as Google Analytics and Facebook Pixel which indirectly will collect user information such as order data, location, and page flow tracking. This information is not saved directly within the EasyCart system, but is directly implemented and passes personal information to those systems.
- Third party applications such as Analytical page tracking and order tracking are stored along with geolocation, IP, order, and other personal information to help better provide a clear pathway our users utilize and take.
4.1 We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the Services you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. The information is used solely for notifying you of changes or updates to the Website/Services pertaining to our business.
4.2 We use a technology called “cookies” as part of our normal business procedure to track patterns of behavior of visitors to the Website. A cookie is an element of data that the Website sends to your browser that is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.
4.3 Analytics and page data such as google and facebook are used to track and monitor visitors from our website. These services collect anonymous tracking data and no “personal data” is being collected to identify a person or persons.
4.4 All data that is stored is retained indefinitely until the person of interest requests for data to be removed. All data removal requests may be made by contacting us via email, mail, support, or social media requests. We provide data removal within a timely period, not to exceed one month from request.
4.5 Some data may not be removed during requests and considered essential for us to retain. This would include order information from a user which is identifiable personal information. This data is required by law for us to retain for business, tax, and legal matters and is not deleted from any request made by a person or persons and considered legitimate interest.
5 USER ACCOUNT, PASSWORD AND SECURITY
If a particular Service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service. You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. In no event will Level Four Development, llc be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person?s account at any time, without the express permission of the account holder.
6 ACCEPTABLE USE
6.1 You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials (“the Content”), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such Content originated. We do not control or endorse the Content and cannot guarantee the accuracy, integrity or quality of such Content and you acknowledge that by using the Services you may be exposed to Content that is offensive and/or indecent. Level Four Development, llc will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Services and you agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content.
6.2 In using the Website/Services you agree not to:
6.2.1 use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;
6.2.2 post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful;
6.2.3 post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;
6.2.4 threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;
6.2.5 use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;
6.2.6 make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another;
6.2.7 Impersonate any person or entity for the purpose of misleading others;
6.2.8 violate any applicable laws or regulations;
6.2.9 use the Website/Services in any manner that could damage, disable, overburden or impair the Website/Services or interfere with any other party?s use and enjoyment of the Website/Services;
6.2.10 post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);
6.2.11 attempt to gain unauthorized access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or any other means.
6.3 We have no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at our sole discretion, to remove any material that breaches these Terms and Conditions or is otherwise objectionable.
We have the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website/Services.
8 LINKS TO THIRD PARTY WEBSITES
The Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Level Four Development, llc is not responsible for the content or availability of any such sites.
9 INTERNATIONAL USE
You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
10 INTELLECTUAL PROPERTY RIGHTS
10.1 The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
10.2 Level Four Development, llc does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The licence shall be terminated when such Content is deleted from the Services.
10.3 Level Four Development, llc reserves the right to preserve their intellectual property and monitor all installations of the software systems for internal purposes. Through the use of product registration, product communications with third parties, and/or through email or other registration systems, Level Four Development, llc reserves the right to collect installation server addresses, installation server names, installation company names, and installation company descriptions through low volume registration methods. By utilizing the material, software, or systems, you are agreeing to the terms and conditions that Level Four Development, llc may utilize such methods for source code control and installation monitoring. By utilizing the material, software, or systems, you agree that this is a necessary step to protect intellectual property of such an open system that is provided. Failure to follow the licensing agreement of the store, ONE store installation per client or customer, will allow Level Four Development, llc and it’s owners, managers, or operators to collect for such infractions.
10.4 Level Four Development, llc does not claim to be nor is expressing that we are the sole owners of WordPress, the themes utilized for displaying our website or demonstration websites. Many others have contributed to the experience and we are only claiming to be the sole developers of our products and the EasyCart eCommerce system. We consistently use third-party themes and designs from outside sources, and credit is due to those who contribute.
You agree to indemnify and hold Level Four Development, llc harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against Level Four Development, llc by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Level Four Development, llc in consequence of your breach of these Terms and Conditions.
12 DISCLAIMERS AND LIMITATION OF LIABILITY
12.1 Use of the Website/Services is at your own risk. The Website/Services are provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
12.2 To the extent permitted by law, Level Four Development, llc will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.
12.3 Level Four Development, llc makes no warranty that the Website/Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.
12.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Level Four Development, llc for death or personal injury as a result of the negligence of Level Four Development, llc.
12.5 Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.’,’At Level Four Development, llc we recognize that privacy is important. This Policy applies to all of the products, services and websites offered by Level Four Development, llc or its subsidiaries or affiliated companies (collectively, Level Four Development, llc “services”).
14 TERMS OF PAYMENT
14.1 The use of the software as a FREE trial may continue as long as the software is used as intended. Alterations to the software, either through coding or by other obtrusive behavior, that is made with intent to bypass any trial or limiting processes is forbidden. The software maybe used as intended as a trial for as long as the customer intends to.
14.2 Upon payment for the software, registration keys and software keys may be issued to the customer to completely unlock the software according to their purchasing license agreement. Upon licensing and registering software, the said software is considered opened and used software by the user. If unsatisfied with the software after the software has been register, WP EasyCart may offer a refund within 14 days from the original purchase. WP EasyCart reserves the right to refuse a refund for any reason, but will make every effort to the customer.
14.3 Refunds will not be granted after the 14 days from original purchase. WP EasyCart tries to offer a FREE edition along with a 14 day refund period after purchase. This is designed to provide enough time for any user to experiment and utilize the software. After the 14 days from the original purchase, no refunds are granted.
14.4 Refunds are not allowed on any update & support extension products. Purchasing support & updates, then cancelling is not an appropriate use of the refund system. Only Professional edition and Premium edition licenses are refundable. Services such as extra customization, hourly work, or custom development projects are not subject to any refund policy and will not be refunded.
14.5 Chargebacks and other surcharges are the responsibility of the user/buyer of the software and there may be a fee for incidents that incur such chargebacks. All software is instantly downloaded and available after time of purchase, therefore, we consider software as opened and used once a purchase is made.
14.6 Custom payment for designs, consultations, development, and other custom features are services which require payment before work begins. All deposits are held until projects are completed. Some projects may require payment schedules, which will be outlined in higher detailed payment schedule plans if such custom designs or developments begin. Payment schedules are binding agreements that work will be completed to a certain point of the project and that payment will also be completed at certain points of the project. Failure to meet either of these by the buyer or seller constitutes a break of the agreement.
The WP EasyCart Plugin and WP EasyCart PRO Plugin optionally allows users to opt into basic usage tracking data and users can opt in/out at any time in their plugins additional options page. Tracking of usage data sends basic information to WP EasyCart to help improve the most used features of the plugin. Tracking data includes:
- Time Stamp
- WP EasyCart License Type (Free, PRO, or PREMIUM)
- WordPress Version
- PHP Version
- Default Language
- User’s Country of Origin
- The Event
No personally identifiable data is tracked (besides language and country of origin) and data is used for the sole purpose of improving the shopping system. Events include items like adding a product, payment system being used, plugin activated/deactivated/uninstalled, and other small events that will allow WP EasyCart to improve the most used cart features.